1 . Inquiry about Shipping Range, Shipping Options, Shipping Cost and Time Limit

We offer a wide range of shipping options including international express, postal, air, sea, land and rail. Different shipping methods have different timeliness, you can choose as needed during the checkout process.

The shipping cost varies according to the order weight, volume, destination, and shipping activities, and the actual shipping fee is subject to the checkout interface.

2 . Can we pay the shipping in the destination?

No Sorry, we don’t accept payment on delivery. Hope for your understanding.

3 . Do you ship to PO Box?

The shipment via express delivery methods such as UPS, DHL, Fedex can not be sent to PO Box address.

4 . How can I trace my shipment?

Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship goods out.

DHL: http://www.dhl.com/en/express/tracking/shippers_reference.html

Or http://www.dhl-usa.com/home/home.asp

UPS: http://www.ups.com/content/hk/en/index.jsx


EMS: http://www.ems.com.cn/english.html

Surface, Mail Post, AIR: http://www.17track.net/index_en.shtml

5 . How do I save on shipping?

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. In this case, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method like Surface, it will be much cheaper than Express shipping.

6 . What if the goods arrive damaged?

If your package shows breakage on receipt, attempt to open it in the presence of the driver or at least bring it to his/her attention when signing for the item. If possible, try to obtain a photograph of the damaged package. And also, you need to weigh the packages you received in case some items dropped out during transport from the damaged package. Contact us immediately and retain all packaging materials. Meantime, call the delivery company and tell them about the breakage etc.

7 . When can I get the information about my package online?

Normally, as for the shipments by DHL, UPS, FEDEX and EMS, you can get the information about your packages online within 2 days after we ship them out.